LOCKS
Q. Your Mini Bamboo bike lock looks so cute. Can I set the number for Mini Bamboo bike lock ?
A. All the lock mumbers for Mini Bamboo bike lock is fixed and it’s on the label along the lock. Thank you for your interest, we will consider your suggestion in the future new products design.
Q.SOMEONE PLAYED WITH MY LOCK AND ACCIDENTLY CHANGED THE COMBO. IS THERE ANYWAY TO RESET THIS?
A. Unfortunately, this lock is not resettable without knowing the combo assigned by the person who changed it. If they’re nice, hopefully, they will tell you, otherwise you have 10,000 combinations to scroll through.
Q. I WANT TO BUY A BUNCH OF YOUR LOCKS AND WANT ALL THE COMBO THE SAME
A.Awesome to hear you want to buy a load of our locks, however, we can support mass qty (over 1000 pcs) for set the same combo. But it seems it’s too much for people who only have 2~3 bikes.
Q. WHAT’S INSIDE MY VOLO CABLE LOCK?
A. Your cable lock is Silicone overmoulded (to protect your bike) with a braided steel cable with fibre core. VOLO cable locks have superior resilience and flexibility compared with locks using standard braided steel cable cores. The unique combination of materials crush before cutting, making bolt cutter attacks more frustrating for smash-and-grab thieves.
LIGHTS
Q. WHAT SIZE POST/BAR CAN I USE MY LIGHTS ON?
A. All VOLO lights are recommended for use on standard sized circular bars and posts with a diameter of 22-32mm. If used on larger posts, aero posts or secured over brake cables (so exceeding 32mm) then the strap of the light can be compromised. This is clearly noted on the VOLO website and in the instructions included in the packaging. If this happens we cannot warranty the product.
Q. MY LIGHTS NOT CHARGING
A. Now, we’re sure you have checked this, however please make sure that you’ve plugged the light in the right way up. Just check this for us please before emailing.
Q. CAN I GET A NEW USB CHARGER?
A. You sure can. Head to the ‘Spare Parts’ section of the website to pick up your new cable.
Q. IS IT OK TO CHARGE MY LIGHTS WITH A MAINS USB ADAPTOR?
A. Yep. Any reputable branded 5 volt charger will work fine e.g. iPhone Charger. In fact it’ll probably charge your light heaps faster than your trusty old pc.
Q. CAN I USE MY LIGHTS WHEN IT’S REALLY COLD?
A. You can, however, battery runtimes can vary significantly if used in extreme cold (below freezing) temperatures.
RETAILERS
Q. I WANT TO STOCK VOLO IN MY STORE
A. And we want to be in your store. Jump to the ‘Contact Us’ page, fill out the form and a VOLO rep will get back to you asap.
SHIPPING
Q. WHEN WILL MY ORDER BE SHIPPED?
A. All orders will be shipped within 24 hours unless your order had been placed at the weekend or during a public holiday in which case please allow up to 72 hours.
Q. WHAT SHIPPING SERVICE DO YOU USE?
A. All International orders are shipped via DHL Global (which is then picked up by your local Post service when making landfall in your country).
Q. WHAT ARE THE SHIPPING COSTS?
A. Please add the items in the cart, then you can calculate the shipping cost when checkout.
Q. ARE THERE ADDITIONAL SHIPPING COSTS?
A. International orders may be subject to additional customs and duty charges to be paid by the receiver.
Q. I HAVEN’T RECEIVED MY ORDER YET
A. If you’re based in some far flung foreign clime then please allow up to 4 weeks to receive your order. Alternatively, you can always check the tracking details in your order confirmation.
